Cardinals Racing will accept exchange or refund only for products if there is an obvious defect or the wrong order has been delivered. Exchange or refund is only eligible for defective products within 7 days of product delivery. Products that have been used or damaged by the customer are not eligible for exchange or refund.

Requests for exchange or refund after 7 days will be considered on a case-by-case basis and would only be accepted where a major defect could be shown to have existed in the product as delivered.

1. Request Process

  • The exchange or refund request process must be initiated by email within 7 days of product receipt.
  • The date of the email for request of exchange or refund will be used as the reference against the delivery receipt date to confirm the time.
  • Email: sales.cardinals@gmail.com
  • Contact Number: (+60) 12-751 3087
  • Please quote your transaction reference number in your email.

Once a request for exchange or return is submitted, a Cardinals Racing customer service representative will contact you for more information to determine whether the product should be returned. You will be requested to provide information and images in relation to the defect, so that an initial assessment can be made.

The Payment receipt is required to be provided for all exchanges and refunds. Any other information such as order number or customer registration number should be provided if applicable.

2. Return Shipping & Packaging

  • If it is sufficiently determined that the product requires returning for exchange or refund, the return shipping instructions and address will be provided by email.
  • Return Address:NO.15, ALAM PERDANA INDUSTRIAL PARK, JALAN PP 11/3, PUTRA PERDANA, 47130 PUCHONG, SELANGOR
  • The product must be returned with the original packaging and shipping container.
  • Cardinals Racing will not be liable for the return shipping fee, unless otherwise specified.
  • Cardinals Racing will not be responsible for the product if your return shipping is lost in transit.

3. Assessment & Resolution

You will be notified by email by Cardinals Racing upon receipt of the returned product. The product will be assessed to confirm that an exchange or refund is required due to a defect. An assessment email will be provided to you, advising if the product is eligible for exchange or refund.

  • For Refunds: If a refund is required, a Cardinals Racing customer service representative will email you to determine the most appropriate method of providing the refund. This may be store credit, bank transfer, or credit card refund.
  • For Exchanges: For exchanging a product, a Cardinals Racing customer service representative will email you to advise on the exchange options available. Exchanges are typically one-to-one for the same item. If the item is out of stock, you can exchange it for another similar product range. If all similar items are out of stock, you can either:
    • Exchange with a same-value item,
    • Exchange with a lower-value item (no refund for the price difference), or
    • Exchange with a higher-value item (customer must pay for the difference in prices).

Some products bought on sale may not be eligible for exchange or refund. This would be noted in the product description on the site it was purchased from.

The exchange or refund process may take 5 – 7 working days. You will be notified by email for the refund transfer receipt or exchange delivery notification.

Summary of Requirements for Exchange or Refund

  • Product has a defect – confirmed by Cardinals Racing.
  • Can provide the Payment Receipt.
  • Original packaging and shipping container must be returned.
  • Email Cardinals Racing at sales.cardinals@gmail.com within 7 days of product delivery.

Please ensure you check your product for defects upon receiving it. Do not throw out the packaging until you have checked the product.